FAQ

Frequently Asked Questions


I have lost my ID and I do not have the number, how can I open an ecitizen account?

To register, ID number is mandatory for Kenyan Citizens and Foreign Certificate Individual number for non citizens, Visit Huduma Centre to apply for another ID and department of Immigration for your Foregner Certificate 

Why should I sign up with eCitizen?

Signing up with eCitizen allows you to apply for government services and pay online..

How do I sign up with eCitizen?

You need a Single Signon account to sign up with eCitizen. Click on the "Login" link at the top right corner of any page and you will be led through simple registration steps.

How do I login to eCitizen?

Click on the "Login" link at the top right corner of any page and sign in with your Single Signon.

I lost my driving license, I have no copy and no ref. no.can I get replacement?
Yes you can step 1 send sms with Word DL to 22430 to subscribe to NTSA services, step 2 Dial *512# then enter your ID number, you will receive your DL details with file ref number. Use the number when applying for duplicate DL.